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Network Issues

All servers are being rebooted. (Resolved)

Affecting Server - phi.wiserhosting.co.uk | Priority - High

All servers are being rebooted in order to apply critical security patches. Any downtime should not exceed 3 minutes.

Date - 04/01/2018 11:45
Last Updated - 04/01/2018 12:41


Scheduled Maintenance Downtime (Resolved)

Affecting Server - phi.wiserhosting.co.uk | Priority - High

Server phi.wiserhosting.co.uk (77.245.66.218) will be powered down and physically relocated to new infrastructure, this is part of a large scale consolidation and upgrade of the datacentre infrastructure. We apologise for the interruption of service this will cause, however this work is essential in maintaining overall quality of service in the long run.

During the 6 hour period between 12:00 - 18:00 Saturday, 9 September 2017 we expect the server to experience no more than 30 minutes of downtime while it is physically relocated.

Date - 09/09/2017 12:00 - 09/09/2017 18:00
Last Updated - 09/09/2017 18:16


Server offline for emergency maintenance. (Resolved)

Affecting Server - omicron.wiserhosting.co.uk | Priority - Critical

Server omicron.wiserhosting.co.uk (78.129.175.51 / 78.129.175.53) has gone offline due to emergency unforseen maintenance. We are working to restore service as soon as possble.

Date - 10/04/2017 11:59
Last Updated - 10/04/2017 12:15


Server phi has been blocked by SpamHaus (Resolved)

Affecting Server - phi.wiserhosting.co.uk | Priority - High

UPDATE 05/04/2017 12:20

We have implemented an alternative IP address for outgoing emails and this should mitigate the issue while we wait for the original IP address to be de-listed.

05/04/2017 10:38

Server phi.wiserhosting.co.uk (77.245.66.218) has been blocked by the SpamHaus blacklist due to a hacked website, and this will prevent users from using this server for SMTP (outgoing emails). We have submitted a removal request but we do not know exactly how long it will take to be delisted. We will update this page as soon as we know that it has been delisted.

In the meantime you could use your broadband provider's SMTP servers instead, or simply wait until server phi is delisted.

Date - 05/04/2017 10:38 - 07/04/2017 00:29
Last Updated - 05/04/2017 13:22


Server xi filesystem issues (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - Critical

02/05/2016 10:48

Unfortunately the reboot is failing and engineers are now investigating - apologies again. We do not currently have an e.t.a. for resultion.

 

02/05/2016 10:28

We are having to reboot server xi at short notice following a filesystem issue. Apologies for any inconvenience. Service should be back to normal within 15 minutes.

Date - 02/05/2016 10:50
Last Updated - 02/05/2016 11:04


Server undergoing Denial of Service attack (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - Critical

This server is undergoing a DDoS (Distributed Denial of Service) attack, we are working to mitigate this as soon as possible, however whilst the main server IP is null routed all services will be temporarily inactive. We hope to be able to resume all services within an hour.

Date - 14/04/2016 12:03
Last Updated - 14/04/2016 13:25


Emergency hardware maintenance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

Apologies for lack of warning.

Date - 18/07/2015 01:09 - 18/07/2015 01:30
Last Updated - 18/07/2015 04:45


Server kappa rebooting (Resolved)

Affecting Server - kappa.wiserhosting.co.uk | Priority - Critical

Server kappa is being rebooted at short notice, apologies for any inconvenience caused.

Date - 06/04/2015 17:47 - 06/04/2015 18:07
Last Updated - 06/04/2015 18:09


Hardware mainteneance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

The server will be brought offline for a few minutes due to hardware maintenace required at short notice, between 23:00 and midnight tonight. thank you for your patience.

Date - 06/02/2015 23:00 - 06/02/2015 23:59
Last Updated - 07/02/2015 00:06


Server Maintenance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

On Satuday 1 November, between 23:00 and midnight there will be maintenance on xi.wiserhosting.co.uk to replace the secondary hard drive. This should not cause more than 15 minutes of downtime during this window.

Thank you for bearing with us.

Date - 01/11/2014 23:00 - 01/11/2014 23:59
Last Updated - 02/11/2014 01:39



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