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Network Issues

Hardware mainteneance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

The server will be brought offline for a few minutes due to hardware maintenace required at short notice, between 23:00 and midnight tonight. thank you for your patience.

Date - 06/02/2015 23:00 - 06/02/2015 23:59
Last Updated - 07/02/2015 00:06


Server Maintenance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

On Satuday 1 November, between 23:00 and midnight there will be maintenance on xi.wiserhosting.co.uk to replace the secondary hard drive. This should not cause more than 15 minutes of downtime during this window.

Thank you for bearing with us.

Date - 01/11/2014 23:00 - 01/11/2014 23:59
Last Updated - 02/11/2014 01:39


lambda and kappa network issues (Resolved)

Affecting System - network for lambda and kappa | Priority - Critical

There has been an unscheduled outage at the datacentre, which has affected servers lambda nad kappa.

We are aware of the issues currently occurring, and have engineers investigating on site.

We would like to express our sincere apologies for the inconvenience this will have caused and we'll endeavour to keep you updated.

Date - 18/10/2014 00:06
Last Updated - 19/10/2014 04:07


Hardware Maintenance (Resolved)

Affecting Server - xi.wiserhosting.co.uk | Priority - High

Hardware Maintenance is required at short notice, approximately 10-15 minutes downtime expected.

Date - 24/09/2014 01:00 - 24/09/2014 01:20
Last Updated - 24/09/2014 10:32


Server Lambda is being rebooted (Resolved)

Affecting Server - lambda.wiserhosting.co.uk | Priority - High

Server Lambda.wiserhosting.co.uk has been rebooted due to file system problems.

The server is now undergoing a File System integrety check (FSCK), which can vary in duration.

We anticipate full service to be resumed within 30 minutes, assuming no further issues arise.

Date - 24/02/2014 09:39 - 24/04/2014 10:21
Last Updated - 24/02/2014 09:49


Server lambda system check (Resolved)

Affecting Server - lambda.wiserhosting.co.uk | Priority - Critical

Server lambda is undergoing emergency hardware maintenance, apologies for the prolonged outage and for any inconvenience caused.

Date - 20/01/2014 20:17
Last Updated - 20/01/2014 22:30


Load issues (Resolved)

Affecting Server - lambda.wiserhosting.co.uk | Priority - Critical

Server lambda is recovering from a severe load spike causing it to become unstable. It is being rebooted and should be back online within 30 minutes following diagnostics.

Date - 12/01/2014 11:31
Last Updated - 12/01/2014 11:55


Reboot in progress (Resolved)

Affecting Server - lambda.wiserhosting.co.uk | Priority - High

Short notice reboot in progress, apologies for any inconvenience.

Date - 30/12/2013 12:16
Last Updated - 30/12/2013 12:32


WorldPay Gateway Issues (Resolved)

Affecting System - Payment Processing | Priority - High

The payment system run by WorldPay has had technical issues. It should be back to normal shortly. If you have been having trouble making a payment please try again this afternoon.

Thank you.

The WorldPay service is working normally again.

Date - 08/08/2013 11:58
Last Updated - 08/08/2013 17:09


Server theta offline (Resolved)

Affecting Server - theta.wiserhosting.co.uk | Priority - Critical

We are investigating an issue with server theta which is currently offline.

Date - 03/08/2013 13:39
Last Updated - 03/08/2013 13:54



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